Deductions/Claims Analyst

Description

Role is HYBRID (3 days onsite)

Top Three Skills:

• SAP knowledge (Atlas or ROTC), Communication, Independent

Notes

• Role is HYBRID (3 days onsite)
• Bachelors degree is required
• Must have experience with Deductions and Claims
• Will be investigating Deductions
• Work with service delivery issues
• If product is damaged, must assess if a credit is warranted
• Must have experience working with Stakeholders and managing the interactions
• Will work with Invoice to Cash Team
• Must Have Sap Experience
• Experience in Salesforce, and PRM knowledge would be ideal
• Should have some kind of Finance knowledge, or know the FInance side of Supply Chain)
• These are customer facing roles
• Must have strong Excel skills
• Must have excellent communication skills
• Must have at least 2 years of experience 

• The analyst role will investigation, analysis and timely resolution of customer deductions/claims.
• Provide superior customer service by building collaborative relationships with external customers and internal business partners.
• Gain in-depth knowledge of our customer business practices and internal policies/requirements.
• Partners with accounts, reverse distribution, logistics, sales, finance and other key stakeholders on complex issue, analysis and development of customer specific action plans.
• Leads initiatives to minimize deductions and implement process improvements that leads to achievement of organizational and individual account goals.
• Utilize process excellence tools & technology to identify account revenue trends.
• Utilize Microsoft applications i.e.(Excel, Power Point, Word) as well as business applications such as: SAP, Business Warehouse, Comet.
• Prepare and effectively present information in various settings and across organizational levels.
• Duties will be carried out in compliance with all company, local, state and federal regulations and guidelines including FDA and DEA.