Description

Job Summary:

• Under minimal supervision, performs clerical duties, which are well defined and of moderate scope and complexity.
• Duties may include such tasks as receiving and/or conveying information, preparation of summaries, sorting and matching documents, filing records, collecting, sorting and distributing mail, data entry, routine inventory and supply organization.

Essential Duties:

• Provide assistance to the Patient Account Representatives and Management to improve workflow and assist in reducing A/R days.
• Appropriately, timely and accurately documents the PFS financial computer systems while assisting with daily task/batch adjustments and insurance/patient refunds. Documents system based upon information provided by vendor. 
• Meets productivity goals as set by Management.
• Recommends resourceful alternatives or original ideas/procedures for work improvement or problem-solving.
• Ensures daily tasks are kept current.
• Appropriately documents incomplete tasks to management on a daily basis.
• Accurately and timely compiles information to meet timelines for subpoenas. 
• Documents subpoena log accurately and timely. 
• Processes checks and forwards to Account Payable on a timely basis. 
• Contacts appropriate departments to obtain necessary documents requested.
• Accurately researches returned mail and able to alert the necessary parties on level of importance. 
• Uses external sources and updates the system appropriately. 
• Meets daily work average of volume of returned mail per day.
• Ensures patient correspondence is scanned and indexed in a timely and accurate manner into the document imaging system. 
• Responsible for quality and accuracy of stored documents and ensures that the paper documents are given to the appropriate department
• Other duties as assigned.

Skills: 

Required Skills & Experience:

• Skill in use of computers with MS Office experience.
• Excellent interpersonal skills.
• Written and verbal communication skills to meet productivity standards.
• Positive work ethic.

Preferred Skills & Experience:

• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.

Education:     

Required Education: N/A

Preferred Education:

• High School diploma, or GED equivalent, preferred.
• Business-related courses, preferred.